Terms & Conditions

1. About these terms

These general terms relate to this website and enquiries for services supplied by JAY AND SON HAULAGE LTD, company number 10447176, registered at 43 Hardwick Road West, Worksop, S80 2NL, United Kingdom. Job-specific terms will be provided and agreed before a booking or order is confirmed. These terms do not override your statutory rights.

2. Website information

Website descriptions are general information, not a binding offer. Images may be illustrative and products, availability and specifications must be confirmed for each order. Example testimonials and placeholder contact details should not be relied upon as verified customer feedback or live contact information.

The current enquiry form does not send or save enquiries. An on-screen confirmation is not a booking, order acceptance or acknowledgement by our team.

3. Quotations and bookings

Prices, quotation validity, VAT, payment dates and any additional charges will be set out in the relevant quotation or agreement. A booking is confirmed only when accepted by us and any agreed requirements have been met. Changes to a job may require a revised quotation and your agreement.

4. Customer responsibilities

Please provide accurate information about the goods, their weight and dimensions, collection and delivery locations, site access and any hazards or special handling needs. Responsibility for permissions, preparations and loading arrangements will be agreed for each job. Unsafe or unsuitable conditions may require work to be paused while a safe arrangement is agreed.

5. Delivery and supplied goods

Delivery times are estimates unless expressly agreed otherwise. We will communicate significant changes where possible. The size, condition, included fittings and delivery arrangements for modular buildings and containers will be confirmed before purchase. Please inspect deliveries promptly and report concerns so they can be addressed; this does not limit your statutory rights.

6. Cancellations and changes

Contact us as soon as possible to request a change or cancellation. Applicable arrangements and any charges will be explained in the job-specific agreement, subject to the law. Consumer cancellation and refund rights, where applicable, remain unaffected.

7. Liability

Responsibility for loss, damage and insurance will be set out in the agreed service terms and subject to applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

8. Website use and external links

You must not misuse the website, attempt unauthorised access or introduce harmful material. Website content belongs to us or its licensors and must not be commercially reproduced without permission. External sites operate under their own terms and privacy policies.

9. Complaints and applicable law

Please raise concerns with us in writing at our registered address so we can seek a resolution. These terms are governed by the law of England and Wales, without removing mandatory protections or court rights available to consumers where they live.

10. Updates

We may revise these website terms and publish the updated version here. Changes do not retrospectively alter an existing agreement unless agreed with you or required by law.